Shipping Policy

At Icemode London, we’re committed to delivering your order safely and on time. Below you'll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1-3 business days after purchase. This does not include weekends or holidays. Once your order ships, you’ll receive a tracking number via email.

Shipping Times & Rates

We ship both domestically and internationally.

Note: Delivery times are estimates only. Actual delivery may vary due to customs processing and courier delays.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with tracking details. Please allow up to 72 hours for tracking to update.

Lost or Stolen Packages

Icemode London is not responsible for lost, stolen, or unclaimed packages marked “Delivered” by the courier. In these cases, please contact the shipping carrier directly to file a claim.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes. These are the responsibility of the customer and are not included in the product or shipping price.

Wrong Address Disclaimer

Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrectly provided addresses. If you realize the shipping address is incorrect, please contact us immediately at support@icemodelondon.com

Delivery Refusals

If you refuse delivery of your order or fail to collect it, you will be responsible for the original shipping cost, return shipping, and any associated fees.

Need Help?

For any shipping-related questions, email us at support@icemodelondon.com and our customer service team will be happy to assist you.